Userlike: Live chat for your website – Better customer communication in real time

Userlike, the leading live chat software for websites. We help businesses of all sizes engage with their website visitors in real time, provide instant support, answer questions, and generate leads. Userlike enables you to increase customer satisfaction, improve conversion rates, and build strong customer relationships – directly from your website.

Our services and products:

Userlike offers a comprehensive suite of features for your website communication:

• Live Chat: Provide instant, personalized support through a modern, customizable chat widget on your website.
• Chatbots: Automate recurring inquiries and qualify leads with intelligent chatbots.
• Unified Messaging: Manage all your customer communications (website chat, Facebook Messenger, Telegram, WhatsApp) in one central inbox.
• Website messaging: Allow customers to leave messages even if your agents are not immediately available.
• Video chat: Offer personal support and conduct consultations via video.
• Audio chat: Enable quick voice conversations directly from the browser.
• Screen Sharing: Help your customers directly by viewing their screen and providing instructions.
• CRM Integrations: Seamlessly connect Userlike with your existing CRM systems like Salesforce, Hubspot, and more.
• Analytics & Reports: Gain valuable insights into your live chat performance and website visitor behavior.
• Mobile Apps: Stay connected with your customers on the go with our mobile apps for iOS and Android.

Unique selling points and advantages:

Userlike offers you decisive advantages for your customer communication:

• Direct customer interaction: Provide immediate support and build personal relationships.
• Lead generation: Use live chat to identify and qualify potential customers.
• Improved customer satisfaction: Provide fast and efficient support that exceeds expectations.
• Increase conversion rates: Help visitors with questions and concerns to convert them into paying customers.
• User-friendly interface: An intuitive and easy-to-use platform for agents and customers.
• Data protection compliance: Userlike attaches great importance to the protection of your data and compliance with the GDPR.
• Made in Germany: Benefit from German data protection and reliable support.

The story of Userlike:

Userlike was founded in Germany in 2011 with the vision of providing companies with a human and effective way to communicate with their customers online. Since then, Userlike has grown into a leading live chat solution for businesses worldwide.

Userlike’s values ​​and vision:

Userlike’s values ​​and vision are focused on helping companies build authentic and successful customer relationships:

• Humanity: We believe in the power of personal interaction in customer service.
• Innovation: We continuously develop our platform to offer the best solutions for our customers.
• Data protection: We take the protection of your data very seriously.
• Quality: We offer reliable and powerful software.