Uberall: The leading hybrid customer experience (CX) platform for multi-location companies

Uberall, the global hybrid customer experience (CX) platform specifically designed for multi-location businesses. We help you centrally manage and optimize your online presence, reputation, and customer interactions across all relevant digital channels. From local search results to social media to online directories, Uberall ensures your locations are discovered, customers engage, and your brand is presented consistently.

Our services and products:

Uberall offers a comprehensive suite of solutions for an outstanding Hybrid CX:

• Location Management: Manage all important information about your locations (name, address, telephone number, opening hours, etc.) centrally and ensure consistency across all online channels.
• Listings Management: Ensure that your locations are listed correctly and up to date on all relevant online directories, maps, navigation systems, and social media platforms.
• Reputation Management: Monitor and respond to online reviews and comments across platforms to improve your local reputation.
• Social Media Management: Plan, publish, and manage social media posts for all your locations from one central platform.
• Engage (Local Customer Interaction): Interact directly with your customers across channels like chat, messaging, and more to answer inquiries and build relationships.
• Insights & Analytics: Gain valuable insights into the performance of your locations, customer behavior, and the effectiveness of your local marketing efforts.
• Store Locator: Offer your customers a user-friendly store locator on your website to easily find your locations.
• Uberall Connect (Integrations): Seamlessly connect Uberall with other key marketing and CRM systems.

Unique selling points and advantages:

Uberall offers you decisive advantages for your multi-location business:

• Central platform: Manage your entire local online presence and customer interactions from a single dashboard.
• Improved local visibility: Ensure your locations are found in local search results and online directories.
• Increased customer loyalty: Actively interact with your customers and build long-term relationships.
• Optimized reputation: Monitor and improve your online reputation to attract new customers.
• Time efficiency: Automate repetitive tasks and save valuable time and resources.
• Consistent brand presentation: Ensure your brand is presented consistently across all locations and online channels.
• Data-driven decisions: Use detailed analytics to optimize your local marketing strategies.

The story of Uberall:

Uberall was founded in Berlin in 2013 with the vision of helping multi-location companies effectively manage their online presence and deliver an outstanding customer experience. The company quickly became a leader in hybrid CX and now supports thousands of brands worldwide.

Uberall’s values ​​and vision:

Uberall's values ​​and vision are focused on empowering businesses to deliver exceptional hybrid customer experiences and successfully connect brands with local customers:

• Customer focus: The success of our customers is at the heart of our actions.
• Innovation: We continuously develop new and improved solutions for the Hybrid CX.
• Excellence: We strive for the highest quality in our products and services.
• Collaboration: We believe in the power of collaboration both internally and with our partners.
• Global perspective: We serve a global market and support companies worldwide.