LiveAgent: The omnichannel customer service platform for excellent support

LiveAgent, the award-winning customer service software that helps businesses of all sizes deliver exceptional support across all channels. With LiveAgent, you unify live chat, email, social media, phone, and more into one central, intuitive system. Increase the efficiency of your customer service team, improve customer satisfaction, and build long-term customer relationships.

Our services and products:

LiveAgent offers a comprehensive suite of features for your customer service:

• Live Chat: Provide instant support through your website and interact with your customers in real time.
• Email Ticketing: Efficiently manage customer email inquiries with an intelligent ticketing system.
• Social Media Integration: Offer support through platforms like Facebook, Twitter, and Instagram.
• Telephony integration: Integrate your telephone system for seamless customer service over the phone.
• Knowledge Base: Create a comprehensive knowledge base to help customers help themselves and reduce the burden on your support team.
• Helpdesk Portal: Provide your customers with a personalized helpdesk portal for submitting and tracking tickets.
• Automation: Automate repetitive tasks and workflows to increase efficiency.
• Real-time monitoring: Keep an eye on your support team's performance in real time.
• Comprehensive reports and analytics: Gain valuable insights into your customer service performance.
• Integrations: Seamlessly connect LiveAgent with other key tools and platforms such as CRM systems and e-commerce platforms.

Unique selling points and advantages:

LiveAgent offers you decisive advantages for your customer service:

• Omnichannel communication: Offer your customers support via the channel of their choice.
• Unified inbox: Manage all customer inquiries centrally in one system.
• Efficient ticketing system: Organize and prioritize customer inquiries for quick processing.
• Proactive customer service: Offer your customers help before they ask for it.
• Improved customer satisfaction: Provide fast, efficient, and personalized support.
• Increase team productivity: Automate tasks and optimize workflows.
• Comprehensive analytics and reports: Measure your customer service performance and identify areas for improvement.

The story of LiveAgent:

LiveAgent was founded with the vision of providing businesses with a flexible and powerful customer service platform that adapts to their individual needs. Since then, LiveAgent has grown into a globally recognized solution for businesses of all sizes.

LiveAgent’s values ​​and vision:

LiveAgent's values ​​and vision are focused on helping businesses deliver excellent customer service and build long-term customer relationships:

• Customer focus: We place the needs of our customers at the center of our development.
• Innovation: We continuously develop our platform to meet the latest requirements.
• User-friendliness: We value an intuitive and easy-to-use interface.
• Reliability: We provide a stable and reliable platform that companies can rely on.