Broadly: The leading customer engagement platform for local businesses

Broadly, the all-in-one platform specifically designed for local businesses to improve their online reputation, engage with customers, and grow their business. We help you collect positive online reviews, manage customer feedback, stay in touch across channels (like SMS), and optimize your entire customer lifecycle—all from one central location.

Our services and products:

Broadly offers a comprehensive suite of features for customer engagement with local businesses:

• Review Management: Easily collect online reviews from satisfied customers on major platforms like Google, Facebook, and Yelp. Monitor your reviews and respond directly to feedback.
• Customer Communication: Stay in touch with your customers via SMS, email, and web chat. Send reminders, answer questions, and provide personalized support.
• Web Chat: Integrate a web chat on your website to interact with potential and existing customers in real time.
• Feedback management: Collect valuable customer feedback through surveys and use the insights to improve your business.
• Listings Management: Ensure that your business information (name, address, phone number, opening hours) is correct and up-to-date on all major online directories.
• Appointment scheduling: Simplify appointment scheduling for your customers directly through your online presence.
• Automated messages: Set up automated messages to greet customers, remind them of appointments, or ask for feedback after service.
• Insights & Analytics: Track your performance across reviews, customer communications, and more to make data-driven decisions.

Unique selling points and advantages:

Broadly offers you key advantages for your local business:

• Specific to local businesses: Our platform is tailored to the needs and challenges of local businesses.
• Improved online reputation: More positive reviews lead to more trust and new customers.
• More efficient customer communication: Stay in touch with your customers quickly and easily.
• Increased customer satisfaction: Provide better customer service and promote loyalty.
• Save time: Manage your online presence and customer interactions from a central platform.
• Easy to use: Our intuitive platform is easy to understand and use, even without prior technical knowledge.
• Grow your business: Gain more customers and increase your revenue through better customer engagement.

The story of Broadly:

Broadly was founded with the vision of helping local businesses succeed in the digital age. The company focused on developing a comprehensive and user-friendly platform that covers all key aspects of customer engagement for local businesses.

Broadly’s values ​​and vision:

Broadly's values ​​and vision are focused on helping local businesses succeed by providing them with the tools and expertise to deliver exceptional customer engagement:

• Focus on local businesses: We understand the unique needs of local businesses.
• Simplicity: We believe that customer engagement should be simple and accessible.
• Effectiveness: We offer solutions that deliver proven results.
• Partnership: We are a reliable partner for the success of our customers.