Birdeye: The all-in-one customer experience platform for your company

Birdeye, the leading customer experience platform, helps companies manage their online reputation, collect customer feedback, and engage with customers across channels. Whether you want to improve your online reviews, gain valuable insights, or strengthen customer loyalty, Birdeye provides you with the comprehensive tools and features you need to deliver an outstanding customer experience.

Our services and products:

Birdeye offers a wide range of solutions for holistic customer experience management:

• Review Management: Automatically collect customer reviews from over 150+ review sites, monitor your online reputation, and respond directly to feedback.
• Customer feedback: Send professional surveys via email and SMS to receive detailed feedback from your customers and identify areas for improvement.
• Messaging: Communicate with your customers in real time through various channels such as SMS, web chat and Facebook Messenger.
• Listings: Manage your business listings on over 50+ online directories to ensure your information is accurate and up-to-date.
• Insights: Gain valuable insights from customer reviews and feedback through detailed analytics and reports.
• Referrals: Encourage your satisfied customers to refer new customers and reward them for their recommendations.
• Pages: Create optimized web pages for each of your locations to improve your local visibility.
• Appointments: Allow customers to book appointments directly through your online presence.

Unique selling points and advantages:

Birdeye offers you decisive advantages for your company:

• Central platform: Manage your entire customer experience from a single, user-friendly dashboard.
• Improved online reputation: Increase the number and quality of your online reviews and gain more trust from potential customers.
• Valuable customer feedback: Get direct feedback from your customers to optimize your products, services, and processes.
• Increased customer loyalty: Build stronger relationships with your customers through personalized interactions and fast support.
• Increased customer acquisition: Use positive reviews and recommendations to attract new customers.
• Time efficiency: Automate important processes in customer experience management and save valuable time.
• Data-driven decisions: Make informed decisions based on detailed analyses and reports.

The story of Birdeye:

Birdeye was founded in 2012 with the vision of helping businesses succeed through excellent customer service and positive online reviews. The company quickly grew into a leading customer experience platform and now supports thousands of businesses worldwide.

Birdeye’s values ​​and vision:

Birdeye's values ​​and vision are focused on helping companies grow through outstanding customer experiences:

• Customer focus: The success of our customers is at the heart of our actions.
• Innovation: We continuously develop new and improved solutions for customer experience management.
• Simplicity: We offer a user-friendly platform that is easy to understand and use.
• Impact: We help companies achieve measurable results in terms of reputation, customer satisfaction and revenue.