Gorgias – Smart customer service for modern e-commerce shops 🛍️⚡

Gorgias is a helpdesk and support platform specifically designed for e-commerce businesses . It consolidates all customer inquiries —whether via email, live chat, social media, or SMS—into a central inbox . With automation, AI-powered responses, and deep integrations with shop systems, Gorgias ensures faster support teams respond, happier customers , and more revenue .

🔑 Features at a glance

💌 Omnichannel Inbox – All inquiries from email, chat, Instagram, Facebook, WhatsApp and SMS in one place 📥.
🤖 Automated Responses – AI automatically answers standard questions (e.g. order status, returns, deliveries) 📦.
⚡ Macros and workflows – Smart templates and processes save time and avoid repetitive work ⏳.
🛒 Shop Integration – Seamlessly connect with Shopify, Magento, BigCommerce and more for direct access to order information 🔗.
📊 Analysis and reporting – Clear insights into team performance, response times and customer satisfaction 📈.

🌟 Benefits for companies

• ⏰ Faster response times – Customers receive immediate answers to standard inquiries ⚡.

• 💸 Efficient support – Less manual work, more time for complex inquiries 🔄.

• 🛍️ Direct impact on sales – upselling and conversion directly from support 💳📈.

• 💙 Better customer experience – Consistent service across all channels ensures trust & loyalty 🤝.

• 📲 Scalable – Whether you have a small team or a global e-commerce company, Gorgias grows with you 🌍.

💡 Why Gorgias?

With Gorgias , customer support becomes a revenue driver 🏆💼. Instead of just answering questions, you can leverage active sales opportunities, automate support, and increase customer satisfaction —all in one platform.